There is simply no substitute for an in-person, First Impressions Visit by a club specialist, and EBGC offers exactly that.

EBGC offers your club our “First Impressions Visit” to meet you and your club’s leadership to learn, first-hand, about the issues facing your club. Our club specialist listens, visits the golf club facilities and collects information on all club aspects. We meet with your club’s leadership to explain the current trends in the golf club industry, to provide an objective analysis of your club and to recommend solutions on important issues.

Whether your club needs a survey, strategic plan, facility improvements, or just some common sense advice on a particular situation; our First Impressions Visit puts us at your service. Within a week of our visit, we send our “First Impressions Report” which will contain an evaluation of the club’s situation and provide recommended courses of action.

With over 35 years of experience serving in the golf industry, there is nothing EBGC has not faced when it comes to helping golf clubs progress. Every great accomplishment starts with one small step. Let our “First Impressions Visit” be that initial step for your club in its quest for continued excellence.

Staff training and development: Management and staff training is an essential investment in a golf club’s future.

Our renowned innovative approach to training and skill development makes sure that every employee, no matter how senior or junior, is in the best possible position to contribute to the organisational success. Our training programmes are highly regarded for conducting some of the most innovative and effective staff training and development programmes that specialises for all golf businesses. Our relationship with our club clients is always based on trust, honesty, and performance. That’s why clubs return to us repeatedly for the best training in the industry.

Setting The Standards Workshop

If you are interested in customer service to positively impact your customer experience and customer satisfaction results – this program is a great start. This half-day workshop will be customised for your club and be facilitated by our Learning and Development professionals.

Topics Covered

Defining Service Excellence – Key Drivers of Customer Loyalty – Planning the Customer Journey – 4 Core Elements of Service

Customer Service Strategy

The next step in creating and sustaining a culture of service excellence is having an effective process that will act as a lifetime working document which enables all employees to focus on the clubs service expectations

The Club team will walk away with sound strategies and coping methods for dealing with the members & guests.

We understand what it takes to make a good golf operations team great, and how to remove the obstacles that prevent many teams from performing at their best.

High performing teams deliver better communication, decision making, creativity and flexibility than individuals working in specific roles. Drawing upon our research into high performing teams , we work with general managers, secretaries, boards, and committees to address their issues, focusing on delivering effective processes to ensure the team can achieve the job, whatever the external pressures and challenges.

Coaching the executive or leadership teams of the golf club is pivotal to its success or failure; senior leadership teams, like other teams, need expert help in learning how to become better at working together over time.

We deliver programmes to build coaching cultures, promote team collaboration, develop the skills to have effective performance conversations and create environments where the customer is at the heart of the organisation.

Topics Covered

Defining Accountability – Leading Change through Accountability – Clear and shared ways of working – Applying What You Have Learned 

Golf Club businesses can become immersed in their own agendas at times, and “can’t see the wood for the trees”.

Every golf club business has different goals and faces different challenges, so there’s no such thing as a typical “Review of Golf” project. In every case, we work with the golf club/resort’s business leaders to define specific performance objectives, then devise made-to measure solutions to deliver the desired results.

The broad areas in which our proven golf expertise and experience can give you the edge in helping your club to become more innovative and creative with ideas to accomplish the golf clubs long –term plan: During the process, each of the associated experts from EBGC works alongside the client in a  spirit of partnership and facilitation.